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Water DivisionContact Information
About Auburn's waterAuburn's water, unlike that of other cities, comes from deep well aquifers and springs. It is not dependent on the Cascade Mountains' snowpack replenishing open reservoirs. Residents are billed according to the amount of water used. The City has established an inclining block rate for the quantity of water consumed to promote water conservation. The City is responsible for the repair and maintenance of the water service lines from the street to the backside of the service meter. The owner is responsible for the service from the backside of the meter to the home. All plumbing in the home and landscape irrigation systems is also the responsibility of the owner. Backflow prevention devices are required on all irrigation systems and fire lines. For service changes or questions concerning billing, contact the Utility Billing Division by email or at the number above. Questions or concerns regarding the following should be directed to Maintenance & Operations (see phone number above):
After-hour water emergencies are currently handled by calling the emergency operator at 911. Water conservation tipsIndoors
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Water System Maintenance
Typically, customers will be notified in advance of upcoming flushing events. During flushing, customers may experience a slight drop in household water pressure and notice discolored water as sediments are flushed from the system. The sediment and discolored water are not a health hazard and should not be cause for concern. Customers should avoid water use during flushing events or unscheduled events that disrupt system operations and turn off icemakers and other automatic water-using devices. Wait at least one hour after flushing or as long as possible after unscheduled events and then follow these steps before using your water:
If your water does not run clear after following the above recommended steps, please contact the Water Utility at 253-931-3048 for further assistance. Comprehensive Water Plan
Note to Firefox users: If you experience issues accessing larger PDFs, go to Tools > Options and increase your browser's offline storage cache to 100 MB on the Advanced tab. Annual Water Use Efficiency Reports
Cross connectionsThe City of Auburn water system provides drinking water that is safe to drink and meets all State Department of Health and Federal health standards. One of the concerns of the Washington State Department of Health involves drinking water cross connections. A cross connection is any connection between a safe drinking water source and a unsafe source of water or liquid. This connection presents a health risk and needs to be eliminated or controlled. The City delivers water to each customer at a minimum pressure of 35 pounds per square inch. Under certain conditions, the water can flow in the reverse direction as a result of system pressure loss. This is known as backflow. There are two types of backflow, back-siphonage and back-pressure. Back-siphonage is backflow caused by negative or reduced pressure in the supply lines that may be the result of a main break or firefighting activities in the area. There are mechanical devices that incorporate valves and springs to prevent backflow. They are known as backflow prevention assemblies or vacuum breakers. These are installed in the customers plumbing. The degree of backflow hazard dictates how many devices may be needed, what type and where they should be installed. Protect your water supply from contamination by taking the following precautions:
Safe drinking water is a resource that all of us depend on. We need to be aware that system integrity is a community effort and responsibility. Please eliminate potential cross connections to ensure a healthy future for yourself, your family, and all members of the community. If you need help determining what type or where to install a backflow device, or the safety of your plumbing with regards to backflow, please contact the City of Auburn Cross Connection Control Specialist at 253-931-3064. You may also request a Water Usage Survey Questionnaire or an on-site survey at the same number. Water quality reportsThe Auburn Water Utility is proud to present you with our water quality reports. These reports are an annual snapshot of our water quality. Included are details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies.
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The City of Auburn's Water Department periodically conducts water system maintenance and testing that involves flushing hydrants and water mains. This flushing provides the City with needed system information and is also part of the City's routine maintenance of the water system. This work, performed by the City, is timed to avoid flushing during high peak-season demands on our system. This avoids waste and conserves our limited water supply while we endeavor to provide safe and adequate water service for both domestic and fire protection purposes.