 |
Home | Contact | Sitemap | |
||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||
 |
||||||||||||||||||||||||||||||||||||
|
|
|
Auburn Alert FAQ
1. What if I have call blocking on my phone?If you have a caller ID service that blocks calls from unidentified numbers, you should still receive calls. All calls from the Auburn Alert system will be identified as coming from the City of Auburn. If you use a call blocking feature on your phone service, Auburn Alert calls will only be blocked from your phone if you specifically add the Auburn Alert number to your blocked callers list. 2. Can I put my cell phone in as a contact number?Yes, you may register your cell phone to be notified, using one of the methods described below. 3. Can I use more than one phone number?Yes, you may register as many phone numbers as are associated with your address. This includes landline phones, cellular phones, and voice-over-IP phones. 4. Will I get the call if the power is out?That depends on what type of phone you have. Our system will still place calls if the power is out. If you have only cordless phones in your home that require electricity to work, you will not receive the call. Phones that do not rely on electricity, such as corded landline phones and cellular phones, will still receive notifications. 5. What if it is a national emergency?The system is designed to notify you of emergencies specific to the city of Auburn. If a national emergency directly impacts our residents, or you need to take specific action, the system may be used to notify you. 6. Can I receive the call if I use a TDD/TTY for the hearing impaired?Auburn Alert has the capability to send messages to a TDD/TTY machine. You must register your phone number specifically with this information however. You may do that by using one of the registration methods described below. 7. What if my answering machine picks up the call?If your answering machine or voicemail picks up your call, the system will leave the emergency notification for you as a message. 8. Will my number be used for telemarketing purposes?No. Your number will be used exclusively to notify you of emergencies impacting the city of Auburn. Your number will not be shared with anyone. 9. Can I remove my number from the list?Yes, you may opt out of receiving notifications. If you choose not to be notified by phone, it is your responsibility to keep yourself informed of local emergencies. To opt out, call the City of Auburn Emergency Preparedness Information Line at 253-876-1925. 10. What types of emergencies will the system alert me about?The system can alert you to any type of emergency impacting residents of the city of Auburn. This might include 911 outages, evacuation orders, hazardous materials spills, Amber Alerts, and other emergencies. 11. What if my phone number is unlisted?If your phone number is unlisted and you still wish to receive emergency notifications, you should register your number via one of the methods listed below. 12. How do I put my number on the list?Use one of the registration methods listed below. 13. Can I put in a number for someone else?Typically, you should only be entering your own phone numbers. However, you may enter the phone numbers of those who need assistance, as long as you have their permission. 14. What if my number is put in more than once? Will I receive multiple phone calls?It is not possible for any phone number to be entered more than once. You may enter multiple phone numbers for the same address, so potentially you could receive a phone call at each number you enter, but you should never receive more than one call per number. 15. What if my phone number changes or I move?If your phone number changes or if you move and are still inside the city limits of Auburn, you should re-register your phone number. If you move outside of the city of Auburn, but keep your same phone number, you should contact the Emergency Preparedness Information Line and ask to be removed from the Auburn Alert system. Alternately, you can use the Auburn Alert website and "opt out" of the system. 16. Can I register my business?Businesses can be registered, but only if they have direct dialed numbers that are answered by a person. Automated attendants or “phone trees” will cause the Auburn Alert system to disconnect the call before the message is delivered. Use one of the methods below to register your business. 17. What methods are available for registration or to opt out of the calling list?Residents within the city limits of Auburn can make sure they receive emergency phone calls by doing one of the following:
Remember: If your phone number is not in the database, you will not be called. Required information includes first and last name, street address (physical address, no P.O. boxes), city, state, zip code, primary phone number, and additional phone numbers (optional). Users can indicate which phone number will be called, including cell phones and TDD/TTY machines. To opt out, you must call the City of Auburn Emergency Preparedness Office at 253-876-1925. 18. Who do I call if I have more questions?Call the City of Auburn Emergency Preparedness Information Line at
|
|
|
|
||||||||||||||||||||||||||||||
|
|
|
||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||
