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Water Meter Replacement Project

Update February 2018

The City completed meter replacement for the Automated Water Metering Infrastructure (AMI) project in early January.

Customers and the City are seeing benefits of the new metering system:

  •  Quicker leak detection for customers
  •  More accurate billing
  •  Reduced meter reading costs
  •  Improved City’s sustainability (conservation, greenhouse gas reduction)
  •  More efficient customer service

Frequently Asked Questions from Customers Regarding the Water Meter Project:

How does the system work?

  • The system works via wireless signals sent from a small radio unit inside the meter box that is connected to the water meter.  The meter radio unit sends readings to regional collector units that then transmit the meter reading data to receivers in Auburn Utility Billing.
  • Regional collectors are located on existing water tanks located throughout Auburn.
  • Each radio unit sends a 111-millisecond usage report from the meter to Auburn Utility Billing six times a day.

Will wireless technology affect my health or privacy?

  • The new meters will not negatively affect health or privacy. In fact, overall health is improved and privacy enhanced by replacing vehicles and manual visits to your home with environmentally clean radio communication. The wireless portion of the system is operated according to Federal Communications Commission rules, and does not interfere with other radio frequencies in the area. The transmitters use one-quarter of the power of a cellphone.  The amount of exposure to radio waves decreases with the square of the distance from the source. Exposure to radio waves from smart meters is absolutely tiny compared to cellphones. In addition, transmission time for the units installed totals 15 seconds per day.    

All specific billing questions should be directed to Utility Billing at 253-931-3038.