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The City of Auburn provides the following services:

Setting up service

To set up service at your home or business, please contact a Customer Care Representative at 253-931-3038 or stop by the Finance counter in our Customer Service Center. View current utility rates (PDF)

Our Location

The City of Auburn's Customer Service Center is located on the 2nd Floor at 1 East Main Street. We're in the Annex building just east of city hall, on the other side of Division St.


You can pay your utility bill from the City of Auburn in one of several ways:

  • Online
    Visit the Online Utility Payment page and register to pay online. You will need a recent bill with your account number and a valid email address. There is no fee to use this service.
  • Mail
    Send in your payment to the address listed on your invoice or to:
    City of Auburn
    Attn: Utility Billing
    25 West Main St.
    Auburn, WA 98001
  • In Person
    Drop off in one of our convenient drop boxes located at City Hall (25 West Main St.) or in person at the Customer Service Center located on the second floor at One East Main St.
  • Pay by Phone
    Call 253-931-3038 during normal business hours using a MasterCard or VISA.
  • Automatic Payment Deduction
    Customers can have their monthly balance is deducted directly from their checking or savings account. Simply download the Automated Payment Authorization form below, fill out, attach a voided check or bank deposit slip and mail or drop the form to begin automatic payments.

IMPORTANT NOTICE: Customers facing shutoff should contact City of Auburn Utility Billing directly instead of paying online to ensure your payment is received in time to avoid being shut off and incurring additional charges.

UTILITY REFUNDS:  All utility refunds shall be processed through the finance department by issuance of a check after Council approval. Utility payment voids or errors of credit/debit card transactions will be processed via credit/debit card. 

Utility Forms

2014 Senior or Disability Utility Discount Information:

Customers must re-apply each year in the month of May. 

2014 Senior or Disability Utility Rebate Information:
Customer can apply in the month of May only.

Discounts offered by other agencies: 

Additional information

For more information, read the Residents' Guide to Utility Services (PDF) or call 253-931-3038.