The City of Auburn provides the following services depending on your address:
Residents' Guide to Utility Services (Brochure) (PDF) - Find information regarding your water, sewer, storm and/or garbage services. Please take a look and call us if you have any questions at 253-931-3038.
Setting up service
To set up service at your home or business, please contact:
- Call a Customer Care Representative at 253-931-3038, Option #1.
- Visit the Customer Service Center Utilities Department, 1 East Main Street, 2nd Floor (located in the Annex Building just east of city hall, across Division Street).
- Business Hours: Monday - Friday, 7:30 AM - 5:30 PM.
Utility (Water, Sewer, Storm) Rates - 2017 Utility Rates (PDF)
You can pay your utility bill from the City of Auburn in one of several ways:
Visit the Online Utility Payment page and register to pay online. You will need a recent bill with your account number and a valid email address. There is no fee to use this service.
Send in your payment to the address listed on your invoice or to:
City of Auburn
Attn: Utility Billing
25 West Main St.
Auburn, WA 98001
- In Person
Drop off in one of our convenient drop boxes located at City Hall (25 West Main St.) or in person at the Customer Service Center, 1 East Main Street, 2nd Floor (located in the Annex Building just east of city hall, across Division Street).
- Pay by Phone
Call 253-931-3038, Option #1 during normal business hours using a MasterCard or VISA. Please have your account number (XXXXXX-000) ready when paying with our new automated system.
- Automatic Payment Deduction
Customers can have their monthly balance deducted directly from their checking or savings account. Simply download and print the Automated Payment Authorization form below, fill it out, attach a voided check or bank deposit slip, and drop off the form at the Utility Customer Service Center to begin automatic payments. You can also mail all items to: City of Auburn Utility Department, 25 West Main Street, Auburn WA 98001.
IMPORTANT NOTICE: Customers facing shutoff should contact City of Auburn Utility Billing directly instead of paying online to ensure your payment is received in time to avoid being shut off and incurring additional charges.
UTILITY REFUNDS: All utility refunds shall be processed through the finance department by issuance of a check after Council approval. Utility payment voids or errors of credit/debit card transactions will be processed via credit/debit card.
- Tenant Release (PDF) (To be filled-out and submitted by the property owner or manager)
- Request for Water Leak Adjustment (PDF)
- Automated Payment Authorization (PDF)
- Comcast Cable Disabled Discount (PDF)
Estimated/Final Bill Requests for Escrow Companies
Our payoff requests are provided via WebCheck; an electronic utility and lien search company. There is a $25 charge for all escrow estimates. Start a WebCheck search.
Utility Discount Information
Senior or Disability - Utility DISCOUNT Information:
The City of Auburn offers reduced utility rates to seniors 62 years of age or older whose annual income level does not exceed the amount allowed for very low income as defined by the Department of Housing & Urban Income Limits. This discount is also provided within the same financial limitations for customers who are permanently disabled as verified by a physician. Current Utility Discount customers are required to re-apply each year in the month of May.
How to apply: Follow the guidelines on the letter, complete the application, and return by one of the methods below.
City of Auburn
Attn: Utility Discount
25 West Main St.
Auburn, WA 98001
City of Auburn Customer Service Center
1 East Main Street, 2nd Floor
(Monday - Friday 8:00 AM - 5:00 PM).
Senior or Disability - Utility REBATE Information:
The City of Auburn offers a utility rebate to seniors 62 years of age or older whose annual income level does not exceed the amount allowed for very low income as defined by the Department of Housing & Urban Income Limits. This discount is also provided within the same financial limitations for customers who are permanently disabled as verified by a physician. Customers who pay utilities (water, sewer, storm and/or water) to the City of Auburn through their landlord or property manager can only apply each year in the month of May.
- Letter & Guidelines (PDF)
- Application (PDF)
- Residency Verification (PDF) *Must be filled out by Property Manager/Owner
Discounts offered by other agencies:
Comcast Cable: As part of its cable franchise, the City of Auburn negotiated a discount on Comcast basic cable service for eligible subscribers. Customers are not eligible for the discount if they are receiving any promotional offer or if their services are incorporated into a value package.
Please use the Utility DISCOUNT forms and instructions to apply for this discount: