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Utility Billing Customer Service

ANNOUNCEMENTS:

Holiday Hours:  The Utility Billing Customer Service Center will be closed on the following dates:

  • Wednesday, December 15 Closing at 2:00 PM
  • Thursday, December 23 Closing at 3:00 PM
  • Friday, December 24 Closed
  • Thursday, December 30 Closing at 3:00 PM
  • Friday, December 31 Closed

Utility COVID-19 Customer Support Program

Proclamation 20-23.16, prohibiting residential utility shut offs and charging late fees, expired on September 30, 2021.  The City of Auburn will now resume regular collection processes of charging late fees and disconnecting water for non-payment.

We understand that the COVID-19 pandemic has disrupted employment and business income for many in Auburn.  We are available to work with residents and businesses on payment plans.  If you experienced financial hardship as a result of the COVID-19 pandemic, you may be eligible for bill assistance.

Contact City of Auburn Utility Billing to discuss assistance or a payment plan at [email protected] or 253-931-3038. 


The City of Auburn provides the following services depending on your address:

Residents' Guide to Utility Services (Brochure) (PDF) - Find information regarding your water, sewer, storm and/or garbage services. Please take a look and call us if you have any questions at 253-931-3038.

Billing Notifications:
October 2021 Bill Insert (PDF) - included with 10/20/21 bill to all customers
October 2021 Billing Postcard (PDF) - mailed to all customers week of 10/25/21


Setting up service

To set up service at your home or business for water, sewer and/or storm drainage services:

  • Call Utility Customer Service 253-931-3038, Option #2.
  • Fill out an Application for Utility Services (To be filled out by the property owner.)
  • Visit the Customer Service Center Utilities Department, 1 East Main Street, 2nd Floor (located in the Annex Building just east of city hall, across Division Street). A Tenant Release form is required to set up a Tenant/Owner account.
    • Tenant Release (To be filled-out and submitted by the property owner or manager.)

Utility Rates

Water, sewer, and storm rates for residential and commercial customers:

Per City Ordinance No. 6801, the amount billed includes a tax of 10% calculated on the gross revenue of the water, sewer, stormwater, and solid waste utilities.


Payment

You can pay your utility bill from the City of Auburn in one of several ways:

  • Online 
    Visit the Online Utility Payment page to:
    • Log into your registered account and/or pay your bill.
    • Register your account to pay online or view your monthly billing. You will need your account number and a valid email address.
    • Pay through Quick Payment. (Do not need a registered account).
       There is no fee to use the online payment service.
  • Mail
    Send in your payment to the address listed on your invoice or to:
    City of Auburn
    Attn: Utility Billing
    25 West Main St.
    Auburn, WA 98001

  • In Person
    Drop off in one of our convenient drop boxes located at City Hall (25 West Main St.) or in person at the Customer Service Center, 1 East Main Street, 2nd Floor (located in the Annex Building just east of city hall, across Division Street). Open 8:00 a.m. to 5:00 p.m. (Monday - Friday).

  • Pay by Phone
    Call 253-931-3038, Option #1 during normal business hours using a MasterCard or VISA. Please have your account number (XXXXXX-000) ready when paying with our automated phone system.

  • Automatic Payment Deduction
    Customers can have their monthly balance deducted directly from their checking or savings account. Simply fill out the Automated Payment Authorization form and submit it online. The form may also be printed out and mailed with all items to: City of Auburn Utility Department, 25 West Main Street, Auburn WA 98001 or dropped off at the Customer Service Center at 1 East Main Street, 2nd Floor (located in the Annex Building just east of city hall, across Division Street). 

SHUT OFF NOTICE: Customers facing shutoff should contact City of Auburn Utility Billing directly instead of paying online to ensure your payment is received in time to avoid being shut off and incurring additional charges.

UTILITY REFUNDS: All utility refunds shall be processed through the finance department by issuance of a check after Council approval. Utility payment voids or errors of credit/debit card transactions will be processed via credit/debit card. 

ESTIMATED/FINAL BILL REQUESTS FOR ESCROW COMPANIES: Our payoff requests are provided via WebCheck; an electronic utility and lien search company. There is a $25 charge for all escrow estimates. Start a WebCheck search.


Utility Forms


Senior / Disability Utility Discount or Rebate Information

2021 Utility DISCOUNT Information:

The City of Auburn offers reduced utility rates to seniors 62 years of age or older whose annual income level does not exceed the amount allowed for very low income as defined by the Department of Housing & Urban Income Limits. This discount is also provided within the same financial limitations for customers who are permanently disabled as verified by a physician. Current Utility Discount customers are required to re-apply each year in the month of May.

Utility REBATE Information:

The City of Auburn offers a utility rebate to seniors 62 years of age or older whose annual income level does not exceed the amount allowed for very low income as defined by the Department of Housing & Urban Income Limits. This rebate is also provided within the same financial limitations for customers who are permanently disabled as verified by a physician. Customers who pay utilities (water, sewer, storm and/or water) to the City of Auburn through their landlord or property manager may be eligible. Applicants are accepted each year in the month of May.
*** The Utility Rebate Program is closed until May 1, 2022. 

How to Apply for Discount:  
Follow the instructions, complete the application, submit all information requested, and return by one of the methods below. 

Mail To:

City of Auburn - Utility Billing
25 West Main St.
Auburn, WA 98001  

Drop off in-Person:
City of Auburn - Customer Service Center
1 East Main St., 2nd Floor

Drop off: 
City of Auburn - Payment Drop Box
25 West Main Street (in front of City Hall)
Envelope must be no larger than 9" wide x 1/2" thick.

Email: 
[email protected] 

Fax:

253-876-1900


Discounts offered by other agencies:

Comcast Cable:  As part of its cable franchise, the City of Auburn negotiated a discount on Comcast basic cable service for eligible subscribers. Customers are not eligible for the discount if they are receiving any promotional offer or if their services are incorporated into a value package. 

How to apply:  Use the UTILITY DISCOUNT forms below, follow the instructions, complete the application, submit all information requested, and return by one of the methods below.

Mail To:
City of Auburn - Utility Billing
25 West Main St.
Auburn, WA 98001  

Drop off in Person: 
City of Auburn - Customer Service Center
1 East Main St., 2nd Floor